Adding users with emails associated with another account

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Kat Grandel

• October 17, 2024 19:27

Hi! I cannot find a support email, but I'm trying to add two users to our organization account. These users signed up for free accounts before we were able to create their users in our org. They have deleted their self made accounts since. It's been a couple of hours but it still will not allow me to add them to our org. 

Please advise

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  Rona

  • October 17, 2024 20:42

  Hi Kat, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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