All files, except the shared folders, have disapperead. The storage shows no memory being used.

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Kshiteej Deshmukh

• October 19, 2024 04:51
• Edited

All my files in the Box folder (app and web) have disappered suddenly and they are not it trash. Please let me know how I can retrieve them. 

I have tried logging out and checking several times by refreshing folders. Nothing seems to work. 

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  Rona

  • October 21, 2024 21:20

  Hi Kshiteej,

  Welcome to Box Community and glad to assist!

  It shows that you have a designated team that works with Box Product Support. For immediate assistance, you should contact your internal helpdesk team.

  Thanks for posting! 

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