Notes on box app ios doesn’t open

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Yann LE BRETON

• October 29, 2024 02:13

When opening a box note from the ios app an error message appears: “impossible to charge the element”. Opening via laptop works…

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  Ann

  • October 29, 2024 21:18

  Hi Yann, 

  Welcome to the Box community!

  Please make sure that the Box for iOS app is update and your firewall is configured for Box apps. Here's the article for reference: Configuring A Firewall For Box Applications and Services

  Thank you for posting!

   

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  Yann LE BRETON

  • October 30, 2024 04:08

  The app is updated. Firewall is fine as other files (pdf, ppt, doc, xls…) open juste fine. The problem concerns only the box notes.

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