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Email already used in a Box account but not associated with an enterprise

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Jax Murphy

My colleague is not able to add me as a user because my "Email already used in a Box account but not associated with an enterprise."  We need to add me to our organization account with my work email.

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  • Ann

    Hi Jax, 

    Welcome to Box community!

    The “Email already used in a Box account but not associated with an enterprise" message means that they are trying to invite a user which already has a personal account associated with that email address.

    Tell your colleague to disregard the message "Email already used in a Box account but not associated with an enterprise". They just need to click the save option twice. (After the first click, a red banner will appear that indicates failure. Press the save button once more and they'll get the prompt that says "1 user added". Then, you will receive an email invitation to join the enterprise.)

    Reference https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User.

    I hope this answers your question. Thank you for posting!

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