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update to box drive 2.41.226 failed on mac os ventura 13.6.4

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Ray Phinney

Hello,

 I get a popup routinely that says "Box drive has failed to update to 2.41.226. please try to update again and report this issue to us by sending your logs. I've sent logs twice.But it says I need to open a support case then sends me to the most uninformative webpage ever: https://support.box.com/hc/en-us.

How do I open a support case?

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  • Ann

    Hi Ray,

    Welcome to Box Community!

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

    Thanks for posting! 

    Best,
    Ann

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