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Unable to Download Multiple Files at a Time from Box

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Mayra Duran

I am unable to download multiple files at a time, the download option appears when I am in each filed.  Is there a fix for this?  It's very time consuming to download each file at a time.  Help! 

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  • Ann

    Hi Mayra,

    Welcome to Box Community!

    To Download Multiple Items:

    • Shift+click on multiple items to select them. The action toolbar will appear above your files in the top-right.
    • To select all items, press the key combination Ctrl+a.
    • Click Download to begin the download process. Your selected items will be downloaded together in a single zip file.

    Reference: Download Files and Folders from Box

    Hope this helps. Thank you for posting!

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  • Mayra Duran

    Unfortunately the download option doesn't appear, it only appears when I am in a document (not file).  I would like to download the filed and the contents at one time. 

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