Change login/user email

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Paul Drummond

• November 08, 2024 08:38

I need to change the email address that I joined Box with.  Can't see how to do this in profile etc.

Would appreciate advice on how to do that.

Thanks

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  Ann

  • November 08, 2024 19:35

  Hi Paul,

  Welcome to Box Community!

  The steps for adding or modifying your email address are as follows:

  1. Login to box.com
  2. Go to Account settings (click the profile pic or initials located on the upper right corner)
  3. Account 
  4. Login and Email Addresses
  5. Link Personal Email > enter the new email (Note: If the new email domain has not yet been claimed, you will get an error. In case that will happen, kindly check this article with the instructions on how to add/claim the domain: Domain Management, Verification, and Auto Enrollment
  6. Confirm the email
  7. Go back to account settings and make the secondary email as primary and remove the original email.

  I hope you find this helpful. Thank you for posting!

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  Paul Drummond

  • November 08, 2024 22:31

  Thanks very much for getting back to me

  It would be helpful if there was an option to change my email in my Account Profile or if there was that option under notifications - have looked in both.

  I can't see a change email button in either

  Please can you help?

  Paul

   

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