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Miki Arakawa

• November 14, 2024 07:30

Hello. My colleague cannot visit box page even he is invited. When I look into all collaborator, he is displayed as "pending". He received verification e-mail after he input his e-mail address, but it was expired. He needs the e-mail again. What can we do?

 

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  Rona

  • November 15, 2024 22:42

  Hi Miki, 

  Welcome to Box Community and glad to assist! 

  Once the user's verification email has expired, please have the user to reset his password to get a new link and complete his Box setup. 

  Thanks for posting!

   

   

   

   

   

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