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Issue with Shared Folder Access Requiring Login

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VoBo Marketing

Hello Box Support Team,

I’m experiencing an issue where users can open a shared folder link and view its contents, but when they try to open any individual files, they’re prompted to log in. I’ve double-checked the sharing settings multiple times and confirmed that they are set to allow open access without requiring a login.

Could you please advise if there’s an additional setting I might need to adjust, or if there have been any recent changes that could be causing this issue?

Thank you for your assistance.

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Comments

6 comments

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  • Box User

    I am another case with the same condition!

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  • COT Box Administrator

    I also have a case with the exact same issue.

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Staatstheater Boxadmin

    we have the same problem since today

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  • Marley WC

    Same issue. If the resolution could be shared widely once it is available, it would be much appreciated. 

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  • COT Box Administrator

    This has been solved by Box engineering.  I have confirmed that users can preview files accessed via public Shared Links now.

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