I am unable to upload any new documents to my account, it is giving me the error that my box is full it is not according to my online account.

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Theresa Trevino

• November 14, 2024 17:13

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  Rona

  • November 14, 2024 20:06

  Hi Theresa, 

  Welcome to Box Community and glad to assist! 

  It seems that you're uploading files to your collaborated folder. Please reach out to the folder owner and make sure he/she has free storage to store new files/folders. 

  Thanks for posting! 

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  Theresa Trevino

  • November 14, 2024 20:08

  Hello, I posted a screen shot so you could see that there is storage available.

  

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