Capacity is not displayed correctly

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mecalisto

• November 18, 2024 22:53

Hello. Box does not show the actual size of my files. It says that I have more size occupied than I actually use, and that I can't upload any more files. Can you run a script to fix it? Thank you.

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  Rona

  • November 19, 2024 14:42

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.

   

  If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  To find out more, please visit the following articles, 

  • Storage Usage Or File Count In My Account Is Incorrect
  • User-level storage calculation update

  Thanks for posting!

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