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Two-step verification not working

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Marcell Sipos

Hi Box Support,

Can you please help with the below issue?

We have invited our outside counsel to collaborate on a Box folder.

The log-in requires a 2-step verification via SMS on their side, however they have not received the required 6-digit code.

Can you please advise?

Thanks.

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3 comments

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  • Rona

    Hi Marcell, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Angella Kinder

    What was the resolution? Opposing counsel sent me a similar folder and I didn't receive a 6-digit code either. Is the only resolution to have the creator contact Box?

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  • Marcell Sipos

    You (and/or whoever didn't receive the 6-digit code) need to reach out to Box to resolve the issue. Box will need to ask the user account specific security questions, so the folder creator will not be able to help.

    Their email address was: Box Customer Success <support@box.zendesk.com>
    Or you can also submit a request via the following page: https://support.box.com/hc/en-us/requests/new

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