Upgrade error

Answered

Follow

New post

兵藤 泰文

• November 23, 2024 14:40

I'm getting an error when checking out for an upgrade.

Message I get:
An error occurred while processing your request.
Your account needs further authentication. Please submit a ticket at support.box.com.

How can I fix this?

This is urgent. Please resolve this as soon as possible.

Thanka & B.R.

Hyodo

0

• 

  Rona

  • November 25, 2024 20:58

  Hi Hyodo, 

  Welcome to Box Community and glad to assist! 

  To help with your Box upgrade, you can contact our Sales team and use our live chat function through box.com/pricing. 

  We'd love to further assist! 

  0

  Comment actions Permalink

Please sign in to leave a comment.