Box Status

Help Restore files

Answered
Follow
New post
Carla Lucille

I don't know how the folder was deleted because it was done while I was sleep. I think my phone was hacked. I was able to recover the folder but not the files inside of the folder. How can I get them back. 

0

Comments

1 comment

Date Votes
  • Rona

    Hi Carla, 

    Welcome to Box Community and glad to assist! 

    If your files are missing, you can check your trash to find it. 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    As soon as you find the missing item, you can restore it this way, 

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then:
      • To return the item to its original location in Box, click Restore
    3. At the prompt, click Okay.

    To easily manage your trash, please see this article. 

    Thanks for posting! 

    0
    Comment actions Permalink

Please sign in to leave a comment.