BOXログインしようとしても2段階認証になりログインできないWhen I try to log in to BOX, it requires two-factor authentication, and I cannot log in.

2段階認証アプリへ送られていると思われる認証コードを入力しないとログインできないとなるが、認証アプリを設定した覚えがなく、2段階認証設定もログインできないと設定変更できないため大変困っている。

2段階認証の設定を解除しまずはログインできる状況にしてください。

It seems that I cannot log in without entering the authentication code sent to the two-factor authentication app, but I do not remember setting up the authentication app, and I am very troubled because I cannot change the two-factor authentication settings without logging in.

Please disable the two-factor authentication settings so that I can log in first.

Rona

November 28, 2024 21:48
Edited

Hi there,

Welcome to Box Community and glad to assist!

Looks like your Box account doesn't have Multi-Factor Authentication enabled. We recommend that you contact Box Support using your affected Box account. To do so, please use this link.

We'd love to further assist!

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