Files Missing After Upgrade to Business Account

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Brian Krantz

• November 30, 2024 14:48

I recently upgraded my Box account from a Personal plan to a Business plan, and I’ve noticed that all my files are now missing. This is very concerning as I rely on these files for my work.

Could you please investigate and restore my files? I need urgent access to them. If additional information is needed, please let me know, and I’ll provide it promptly.

Thank you for your assistance.

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  SoCal Warehouse

  • November 30, 2024 15:03

  Please advise on this, this happened to me yesterday also! 

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  Brian Krantz

  • November 30, 2024 15:04

  Its been 24hrs for you and your files are still missing?

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  John Lazar

  • November 30, 2024 17:25

  I also upgraded from personal to starter and all my files are also missing and showing up on box.com.

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  Brian Krantz

  • December 02, 2024 12:29

  @boxsupport - More than 24hrs has passed. Please help. Thank you

   

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  Rona

  • December 02, 2024 21:42

  Hi Brian, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions. 

  We'd love to further assist!

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  John Lazar

  • December 03, 2024 16:12

  @boxsupport: I am also having the same issue and have not heard anything from your team. Please reach out as 5 years of research has disappeared. Thanks

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