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2 comments

  • Rob_Parrish

    Hi ,

     

    I don't have a suggestion for you here, however have you tried contacting Box Support to help you directly?

    They may have a faster solution for you on a question like this.

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  • France

    Hi ,

     

    Welcome to the Box Community and thanks for your first post in the forum!

     

    Can you share this to Box User Services team so they can help investigate with you? Your post seems like it may require account specific information/configuration to help solve it.

     

    You can contact Box Support and submit a case here to help you directly.

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