problems opening up larger pdf files on ios...ipad and iphone

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oliffa

January 27, 2017 08:32

Was able to open up several pdf files on ipad in past. Started messaging that is was either corrupt or not a pdf file. Works fine on computer. Can someone advise?

Thanks

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6 comments

Howard

January 30, 2017 15:45
Hi ,

Welcome to the community and thanks for your first post in the forum!

Thanks for the detailed question! Could you clarify what you mean by large PDF files (10 MB, 20 MB?) Do you have an error that you can share and ahve you updated your Box App to the latest version for iOS? - that'll really help the community figure this out for you!

Be sure to look at the Community Guidelines, and check out our Product News,Training Guides, and Help Articles. For tips on how to getting around, see this video.
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oliffa

January 30, 2017 17:29
Learned that the problem was with the cache. Once I emptied the cache it worked with the large files.
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pchase

March 09, 2017 05:54
OK how do you empty the cache?

Thanks
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pchase

March 09, 2017 06:07
nevermind i found it. it worked well also
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dvs5631

August 22, 2017 07:51
How did you empty the cache? I'm having the same problem
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katrinaa

August 22, 2017 13:29
Hi

Welcome to the Box Community and thanks for your first post in the forum!

Here's how you clear cache on iOS: Settings> Cache> Clear All Cache Files.

Hope it helps!

Be sure to read our guidelines, Subscribe to content you like, and complete your profile in the community.
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