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Embedded videos do not play/preview on Safari

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Thomas Clark

Why does Safari fail to show an embedded video with share option "People with link" (public). Safari only shows the dropdown to Log in or Sign up.  This is only the case for Safari (works fine in Firefox and Chrome)

Safari

 

Firefox

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3 comments

Date Votes
  • France
    • Edited

    Hi Thomas, 

    Welcome to the Box Community and thanks for your post in the forum!

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this issue.

    Thanks for your patience.

    Best, 

    France

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  • David Garcia

    Has a solution for this issue been found? I have the same exact issue, running Big Sur 11.2, default settings on Safari, no extensions

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  • France

    Hi David, 

    Welcome to the Box Community!

    Can you try the following initial troubleshooting steps and see if it helps resolve this issue for you?:

    • Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Is your Safari set to block third-party cookies? If so, can you unblock this and set to allow third-party cookies and see if this helps?

    If the issue persist, I recommend reaching out to our Product Support team by clicking on the “Contact Support” link just above this page.

    Best,

     
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