The option for "Open this file on your desktop" is grayed out for Excel and Word. Using Google Chrome.

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BRENDA STEWART

• September 04, 2020 01:38

My new job uses Box in an Outlook email group.

The work schedule is on an excel spreadsheet.

I want to click "open" to access the spreadsheet but it is grayed out.

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  France

  • September 10, 2020 20:43

  Hi Brenda,

  Welcome to the Box Community and thanks for your post in the forum!

  Have you already checked out our article for Box Edit yet?

  • Opening and Editing Files with Box Edit

  This may be relevant to your problem with the next steps!

  If you need further assistance, please submit a support ticket here: https://support.box.com/hc/en-us/requests/new and an agent will help you directly. 

  Best, 

  France

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