Change the sender on notification emails

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Micah Harwell

• September 08, 2020 16:27

When notification emails are sent from box, the sender's display name isn't "box.com", it is the name of the user such as "John Smith".  This is causing our phishing filter to quarantine these emails, since it matches our employee's names but not their corporate email addresses.

How do I configure box to use "box.com" or something similar as the sender's display name?

Thanks!

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  France

  • September 11, 2020 19:21

  HI Micah, 

  Welcome to the Box Community and thanks for your post in the forum!

  In configuring your firewall to allow Box as a trusted source, please use the steps outlined in this article: https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications

  You may need to contact your internet service provider or IT department to assist you on this.

  Hope that helps!

  Regards, 

  France

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