Windows installer hanging

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Jeff McAlvay

• September 11, 2020 16:47

When I download the following:  https://e3.boxcdn.net/box-installers/desktop/releases/win/Box-x64.msi from https://www.box.com/resources/downloads, the installer hangs.  After maybe 15 minutes, I get the attached message.  I click retry and the issue persists.  I also tried the 32-bit version in vain.  Any ideas why this might be happening?

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  France

  • September 11, 2020 22:28

  Hi Jeff, 

  Welcome to the Box Community and thanks for your post in the forum!

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Kindly check your email for details.

  Thanks for your patience!

  Best, 

  France

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  Joel Freedman

  • December 24, 2020 19:50

  I am having the same problem, though I don't want 15 minutes. The process stops responding and after 5-10 minutes I killed it through task manager. Tried a number of times.

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