Box Status

Incorrect used storage

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Seyedreza Morsali

Hi,

 

I only have 52GB of data in my Box account, but Box says I have used 116GB of the space!

I checked the trash and it was empty. What is the problem? Why it used storage is way off?

 

Regards,

Seyedreza

1

Comments

7 comments

Date Votes
  • Official comment
    France
    • Edited

    Hi Seyedreza, 

    Welcome to the Box Community!

    Have you checked out this related article here? 

    The next step will require you to contact Box Support to help you directly and reset your storage count and it looks like a support rep is already working with you on this.

    Kindly check your email for further updates.

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  • Alejandro Sosa

    Hi everyone,

    This problem has been happening with me for months. Even though all my files are in total 6.8 GB, the storage used by my account is 11.2GB of 10GB. It means, I can upload no more files. I stopped using box for my every day needs because of that problem. I hope Box Team can solve it soon.

    Regards,

    1
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  • OKAZAKI RYUZO-ISANYK

    I had 9.6GB used out of 10GB space so I deleted 1.1GB documents, but now it says 9.7 GB.  I wonder if it will be an issue for us to upload more files more than 300MB.  Because it would reach to 10GB.  

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  • Seyedreza Morsali

    My problem was solved after contacting Box customer service. They said it is an issue they have and they could update my box account and fix the problem. 

    I want to mention that it is a very serious issue that Box has. Showing incorrect used storage forces users to upgrade and it is wrong. 

    3
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  • Box User
    • Edited

    This is an issue, lasts from February, 2020. For two years, they haven't found any solution!? How do we understand this? A cheap taktik maybe...

    3
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  • Ramin Rahimzada

    any updates? I am also facing the same bug

     
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  • Hien Vu

    So they haven't done anything about this? I have 6GB of files and it said I'm using 31.8GB. My storage is 50GB.

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