Box empty shows usage of 35GB

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gheorghe.gcristea

• November 09, 2020 16:44

I have deleted all y files except one  photo however I see that from total of 50GB 35GB is used.

Is this something you can resolve?

Thanks.

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• Official comment

  

  France

  • November 10, 2020 18:28
  • Edited

  Hi Gheorghe, 

  Welcome to the Box Community!

  Have you checked out this related article here? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  Our team is currently working on a long term fix, but for the time being, please work with our support team on resolving this. I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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• 

  Sergio Alvarado

  • October 24, 2022 04:38

  Hi! I am getting frustrated because I don't have any files and it shows that I have 66 gb used please help me clean up my box

   

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