MacOS one account can access drive, other account errors out

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John DelGenio

• November 19, 2020 21:15
• Edited

Really strange issue, our IT admin account can open box drive and login with no issues. The customers account cannot access box drive. All I get is the most generic error ever, "something went wrong and box drive needs to quit." I'm at a loss and reimaging is not a desirable option, even though it would most likely work.

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• 

  France

  • November 19, 2020 22:32
  • Edited

  Hi John, 

  Welcome to the Box Community!

  Have you tried to manually reset your Box Drive by following the steps in this article?: https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Box-Drive-Basics/ta-p/53641#toc-hId--1790961269

  If not, can you try this and see it this helps fix the issue?

  If the issue persist, please go ahead and submit a ticket with our Support team by clicking on the “Contact Support” link just above this page. This may require our Box Support team to work directly with you.

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