• France

    Hi Inger, 

    Welcome to the Box Community!

    Can you check on your phone setting and follow these steps?:

    • Scroll down to "Camera," tap "Formats" and pick "most compatible" for JPEG and then try uploading your photos again.

    They should upload on JPEG format after you've completed the steps above.

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  • Inger Ekrem

    Hi France!
    Thanks for the tip.
    It works for all pictures i take AFTER I made the setting, but for all my 10 000 old pictures, it does not.
    So I guess my question remains, how to upload old pictures from Iphone as jpeg files.....

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  • Anthony Mekel

    I have the same issue? What about pics from before you make the settings change???

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  • Alonso Raigosa

    I have the same question, 

    Is there any way you can upload old pictures in JPEG format instead of HEIC?

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  • David Miner

    has box support answered this question yet? 


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