Cannot open excel online file

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John Safstrom

• January 15, 2021 00:50

After using a shared excel on line for months, today we are unable to open any excel online file.  What can be done to fix this issue?

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  Rona

  • January 15, 2021 18:10
  • Edited

  Hi John, 

  Welcome to the Box Community!

  Have you tried to use an alternate browser and clear your browser's cache and cookies? Meanwhile, another information that might help. We've received report that there's a current Microsoft Issue accessing Office Online. 

  Hope it helps! Let us know if you have additional questions. 

   

   

   

   

   

   

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  A1 Global Seller

  • March 22, 2022 08:37

  Hello.. 
  
  I have multiple shared excel files in my box account. One of those suddenly started giving issue & now it says cannot be opened.. Can you please help uponn as it has all my data which is very important... 

   

  Awaiting your reply.. 

  Thanks

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  A1 Global Seller

  • March 22, 2022 10:41

   Hi, Is it possible to give me the files in my login from the Backup of Ur servers,  till the last working day ,( Y'day it was working 22-03-22)  The File name is  World Tracking 2022.xlsx ). Is it possible to send me a backup copy of the file mentioned into My Ac or as an attachment in my registered email.

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  A1 Global Seller

  • March 23, 2022 09:27

  Hello

  Will be waiting for your reply.. 

   

   

  Thanks

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  Cindy Thorn

  • March 29, 2022 18:27

  I am experiencing the same issue as of yesterday. Has there been a change made?

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  A1 Global Seller

  • March 31, 2022 08:16

  Hello Team,

  We are waiting for your reply.. Can you please update on the same.. Thanks

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