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Box not working on new Macbook Air

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Lisa Scott

Box is not working on my new Macbook Air. Here's the message I get. I already added Box to Security & Privacy and rebooted. Please advise. Thank you.

Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

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  • France

    Hi Lisa, 

    Welcome to the Box Community!

    Can you confirm if your Mac is running on  Apple’s New M1 Chip?

    If yes, at the moment, Box Drive is not supported on Apple devices running on the M1 chipset. This has been updated to our Known Product Issues article. 

    Our Engineering team is actively working to add support for the M1 chip on Box Drive. A Beta is planned in early 2021 for our Enterprise customers.

    In the meantime, you can access your Box content on Apple Silicon devices via the Box web application by logging into  (https://app.box.com).

    Best,

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  • Stuart Ake
    • Edited

    Fired up my new machine and was confronted with the glitch. Thanks for letting us know it's a known issue and the Box team is working on a solution. In the meantime, I'll load up on carbs in form of cookies and chips. 

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