Need assistance with syncing a folder

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Rhonda Sinclair

• January 27, 2021 01:12

I created folder on my documents and moved that folder to the box sync on my c drive.  Then I added documents to the folder.  I logged to Box and selected sync from my box account and the documents did not come over...can you tell me what i did wrong 

 

Thanks 

Rhonda S 

0

• 

  France

  • January 27, 2021 18:56
  • Edited

  Hi Rhonda, 

  Welcome to the Box Community!

  Did you follow the steps in this article to mark your folders in Box.com to sync to your Box Sync folder? https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync 

  Can you check on your system tray/menu bar is the "b" icon for Box sync is blue and if its running on your computer?

  Do you mind providing more information or even share a screenshot? This will help out other members of the community to figure this issue out with you.

  Best,

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