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  • France
    • Edited

    Hi Laura, 

    Welcome to the Box Community!

    Have you checked out our KB article on Tracking User Access Stats on Files?

    Tracking file activity is available only on the files of Starter, Business, Business Plus, and Enterprise accounts, and only are visible if you're an owner, co-owner, oreditor of the file. If the "Hide Collaborator" setting is turned on for a folder, owners and co-owners still see file activity, but editors do not. See Managing Collaborators for more information.

    This may be relevant to your problem with the next steps!
     
    If this did not help, do you mind providing more information or even share a screenshot? This will help out other members of the community to answer your question. 
     
    Best,
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  • Laura Wilson

    I have an "individual" account. I am the owner of the file. I have never needed to access stats before, but you're telling me I can't find out the stats of this one file without paying for the account?

    The "Hide Collaborator" setting is not turned on, but I have no collaborators, and I own this file.

     

     

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  • Laura Wilson

    Also, I'm wondering if I were to pay for the account now, would it only begin tracking downloads now, or would the complete history be available?

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