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Box Storage Limit Exceeded but file size is under limit

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LEWIS HANDY-CARDENAS

My Box account is good for up to 50 GB. I went through my files and the file sizes don't sum up that quantity, I am estimating around 20 GB of "ghost data". How can fix this? Is there a way to view the storage breakdown?

 

Lewis

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5 comments

Date Votes
  • France
    • Edited

    Hi Lewis, 

    Welcome to the Box Community!

    Have you checked out this related article here? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    Our team is currently working on a long term fix, but for the time being, please contact our support team by clicking on the “Contact Support” header just above this page.

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  • Box User

    Hello, i've also this problem.

    I'm using 17 Go but Box tell me i'm using 47 Go !!!!!!! (checked with Box for Windows).

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  • Maria Valdivia

    We also have this problem and hope that support is timely.  We need to fix this asap.

     

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  • Ken W

    The Contact Support link is a perpetual loop to nowhere. If someone from Box is reading this please reset my storage count as well.

    Thanks.

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  • Shawkrow Dashsabe

    I have this problem too i have a file that is around 180GB that im trying to get to someone

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