Shared documents not appearing if customer hasn't previously signed up

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  • France

    Hi Fraser,

    Welcome to the Box Community!

    You'd want to make sure to set the correct Shared link access type of a shared link when you shared them to your customers. 

    If they do not have a Box account and want to access your shared file without having to sign up for one, you need to set the Shared link access to "People with the link".

    • *People with the link:  Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.

    You can learn more about Shared links in this help article Creating Shared Links

    Thanks for your post and I hope you have an awesome holiday!

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  • Fraser Fulton

    Thank you for your reply Happy new year!

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