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6 comments

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  • France

    Hi there, 

    Welcome to the Box Community!

    If you are encountering problems downloading files from your Box account, we recommend you try these tips:

    Check out this article discussing on Common Issues with Downloading Box files with a few more recommended tips to resolve the issue.

    Best,

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  • James Flores (P)

    I tried all and the preview, as well as the download is not producing any data. 

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  • Donald Thulin
    • Edited

    I think I'm having the same, or a similar, issue. When trying to download from https://app.box.com/embed/folder/########### (I'm a salesforce admin) our users cannot download either (even when outside of a salesforce iframe) and we get the following console error: "Blocked autofocusing on a <input> element in a cross-origin subframe." but if I remove the "/embed" portion of the url so that it reads https://app.box.com/folder/########### the downloads work just fine.

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  • France

    Hi Donald, 

    This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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  • Donald Thulin

    In case anyone else has my issue, here's what my problem was. Turns out the "/embed" route was just having errors due to cacheing after first trying to access from within Salesforce where our box settings subdomain field had accidentally been cleared out. Thanks so much France!

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  • Aaron Lefebvre

    I am having a similar issue with an embedded Box widget. It was working fine, but in the past month the download button has stopped working (for me and for anyone around the world visiting the page).  Nothing else has changed.  Why is this happening and is there a way I can fix this?

     

     

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