unable to connect to box error

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Himanshu Sachdeva

• January 29, 2021 06:34

hi

i am using windows 7 ultimate

10 gb ram

100 plus gb hdd space available

 

i had formatted my computer

now box is installed but is unable to connect to internet

i get option to switch sign in screen on the first login attempt, did that, still nogo

reset internet options as given in one of the support forums.

can some1 give other alternate options. 

internet is clearly working as i am submitting this online on the same computer

 

 

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• 

  France

  • January 29, 2021 19:04
  • Edited

  Hi Himanshu, 

  Welcome to the Box Community!

  Can you confirm if the error that you encounter is similar to the error described in this article? https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

  If so, this error message generally appears when Box Sync or Box Drive is unable to reach the login page due to cached information in the default browser of your machine. You will need To reset Internet Explorer settings to resolve this issue and follow the steps on the article linked above.

  If these steps don't work, open a case with our Product support team who will help you troubleshoot the problem further.

  Best,

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