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Box Edit very slow with Microsoft Word since recent update

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Aubrie Amstutz

I'm on a Mac running Big Sur with 11.2.1 with Word for Mac 16.46. I've been using Box Edit for years and since the last Microsoft Office update it takes a long time to save a document. The wheel spins for upwards of 30 seconds, freezing the whole document. I save very regularly and it forces me to pause working on the document too often. 

Ideas?

If this can't be fixed I think I'll have to stop using Box Edit :(

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Comments

13 comments

Date Votes
  • France

    Hi Aubrie, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Best,
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  • Gavin Halligan
    • Edited

    Has this been fixed? The only remedy that has worked is to completely scrub both Box Edit and Microsoft Office from my system and then reinstall both. However, it happens again after a week or two

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  • Christine Mok-Lamme

    I am having the same problem. It takes a long time to open a document on my Mac and it takes forever to save as well. Would be most grateful if someone can help me solve this problem. Thanks!

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  • Gavin Halligan

    Since Box is doing nothing about this I have narrowed it down. I have been using this to completely uninstall Microsoft office from my system:

    https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

    Although it appears that performing the 4th step alone fixes the issue. I also do some extra steps to be safe (read belowe)

    1. Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.

      Click the back arrow to go back to the Library folder and open Group Containers. Ctrl+click each of these folders if present, and Move to Trash.

      • UBF8T346G9.ms

      • UBF8T346G9.Office

      • UBF8T346G9.OfficeOsfWebHost

     

    I am familiar with using the Terminal app so I use these commands (below) DO THIS AT YOUR OWN RISK. IF YOU DO  THIS INCORRECTLY YOU COULD REMOVE IMPORTANT FILES FROM YOUR SYSTEM. 

    Be sure to close all running Office applications

    # Go to the Group Containers folder
    $> cd ~/Library/Group\ Containers/

    # Remove the UBF8T346G9 files
    $> sudo rm -fr UBF8T346G9.*

    # Find and remove other microsoft files for good measure
    $> sudo find . -iname '*microsoft*' -exec rm -fr {} \;
    I hope this helps. I would assume this problem is due to Microsoft's questionable software design decisions, but Box really needs to fix this. I have 2 employees experiencing the same thing right now and it's not ok.
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  • DimitrisT

    Has there been an official fix from Box on this?
    We just had a partner complain about this...

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  • Mike Iley

    I'm having this same issue.  Trying to open word documents from box online and takes a very long time to open.  Many times they don't open at all.  Please advise.  

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  • Rolland Gossman

    Seriously, here we are 4 months later and there still hasn't been a fix for this!?! We are constantly in and out of files and it really slows productivity. If this issue is not resolved soon we will have to switch to another platform.

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  • Sprenkle, Sara

    I am having this problem in Word but also in opening PowerPoint presentations.  Sometimes, the documents don't open.

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  • France
    • Edited

    Hi Everyone, 

    Welcome to the Box Community!

    We understand were you are coming from and we are sorry to hear that you continuously face the same issue. This is definitely not the experience we want you to have, thus, we highly encourage that you contact our Product Support team so they can help diagnose and troubleshoot with you.

    Please go ahead and submit a ticket with our Product Team to further discuss the details of your issue with Box tools so they can provide you the appropriate troubleshooting tips: https://support.box.com/hc/en-us/requests/new  

    Thanks for you patience and participation in this forum!

    Best,

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  • Anthony Wardley

    Same issue here for myself and all of our staff

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  • Mike Savini

    SAME ISSUE 

     

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  • Eric LaFleur

    Box0...for over a year, this has been an issue.  Box, -0- support, -0- assistance, -0- solutions.  B-0-x.    You get hounded by their sales guys, but they will not return your calls when the product they promised is never delivered...their invoices keep coming. Return calls...I forgot...Box does even offer tech support by phone.

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  • Raymond Ng
    • Edited

    we have staff reporting this same issue. was  there ever a solution?

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