Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Edit very slow with Microsoft Word since recent update

New post

Comments

13 comments

  • France

    Hi Aubrie, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Best,
    0
    Comment actions Permalink
  • Gavin Halligan

    Has this been fixed? The only remedy that has worked is to completely scrub both Box Edit and Microsoft Office from my system and then reinstall both. However, it happens again after a week or two

    0
    Comment actions Permalink
  • Christine Mok-Lamme

    I am having the same problem. It takes a long time to open a document on my Mac and it takes forever to save as well. Would be most grateful if someone can help me solve this problem. Thanks!

    0
    Comment actions Permalink
  • Gavin Halligan

    Since Box is doing nothing about this I have narrowed it down. I have been using this to completely uninstall Microsoft office from my system:

    https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

    Although it appears that performing the 4th step alone fixes the issue. I also do some extra steps to be safe (read belowe)

    1. Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.

      Click the back arrow to go back to the Library folder and open Group Containers. Ctrl+click each of these folders if present, and Move to Trash.

      • UBF8T346G9.ms

      • UBF8T346G9.Office

      • UBF8T346G9.OfficeOsfWebHost

     

    I am familiar with using the Terminal app so I use these commands (below) DO THIS AT YOUR OWN RISK. IF YOU DO  THIS INCORRECTLY YOU COULD REMOVE IMPORTANT FILES FROM YOUR SYSTEM. 

    Be sure to close all running Office applications

    # Go to the Group Containers folder
    $> cd ~/Library/Group\ Containers/

    # Remove the UBF8T346G9 files
    $> sudo rm -fr UBF8T346G9.*

    # Find and remove other microsoft files for good measure
    $> sudo find . -iname '*microsoft*' -exec rm -fr {} \;
    I hope this helps. I would assume this problem is due to Microsoft's questionable software design decisions, but Box really needs to fix this. I have 2 employees experiencing the same thing right now and it's not ok.
    0
    Comment actions Permalink
  • DimitrisT

    Has there been an official fix from Box on this?
    We just had a partner complain about this...

    0
    Comment actions Permalink
  • Mike Iley

    I'm having this same issue.  Trying to open word documents from box online and takes a very long time to open.  Many times they don't open at all.  Please advise.  

    0
    Comment actions Permalink
  • Rolland Gossman

    Seriously, here we are 4 months later and there still hasn't been a fix for this!?! We are constantly in and out of files and it really slows productivity. If this issue is not resolved soon we will have to switch to another platform.

    0
    Comment actions Permalink
  • Sprenkle, Sara

    I am having this problem in Word but also in opening PowerPoint presentations.  Sometimes, the documents don't open.

    0
    Comment actions Permalink
  • France

    Hi Everyone, 

    Welcome to the Box Community!

    We understand were you are coming from and we are sorry to hear that you continuously face the same issue. This is definitely not the experience we want you to have, thus, we highly encourage that you contact our Product Support team so they can help diagnose and troubleshoot with you.

    Please go ahead and submit a ticket with our Product Team to further discuss the details of your issue with Box tools so they can provide you the appropriate troubleshooting tips: https://support.box.com/hc/en-us/requests/new  

    Thanks for you patience and participation in this forum!

    Best,

    0
    Comment actions Permalink
  • Anthony Wardley

    Same issue here for myself and all of our staff

    0
    Comment actions Permalink
  • Mike Savini

    SAME ISSUE 

     

    0
    Comment actions Permalink
  • Eric LaFleur

    Box0...for over a year, this has been an issue.  Box, -0- support, -0- assistance, -0- solutions.  B-0-x.    You get hounded by their sales guys, but they will not return your calls when the product they promised is never delivered...their invoices keep coming. Return calls...I forgot...Box does even offer tech support by phone.

    1
    Comment actions Permalink
  • Raymond Ng

    we have staff reporting this same issue. was  there ever a solution?

    1
    Comment actions Permalink

Post is closed for comments.