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I have no files still it shows I am using 3.6 GB data. How to fix this?

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Srinivas Sampath

Hi, I have no files still it shows 3.6 GB of 25.0 GB being used. I am particularly keen to restore the files in the Bin (at 23.1GB) but I am unable to restore even though I have no files.

Can you help?

Thanks

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3 comments

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  • David Scott
    • Edited

    Hello,
    It sounds frustrating not to have enough space to restore your files from the Bin. Here are some steps you can try to resolve the issue: NCEdCloud com

    1. Clear Temporary Files: Free up space by deleting temporary files and caches. You can use the Disk Cleanup tool on Windows for this.

    2. Partial Restore: If possible, try restoring files in smaller batches instead of all at once.

    If these steps don’t resolve the issue, you might want to check if there's any hidden data consuming storage.

    Best regards,
    David Scott

     

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  • Srinivas Sampath

    Hi David,

    Thanks for your response. I am using online version of Box and do not have a desktop version. The files in Bin are all under one single folder. I am unable to view files individually from that folder to do partial restore. Can you please advice how to view indviduals files within that folder in Bin.

    I can check for hidden data- how do I do that?

    Thanks

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  • Rona

    Hi Srinivas, 

    Welcome to Box Community and glad to assist! 

    Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
     
    If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
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