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ファイルバージョン履歴が確認できない

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yuta-kobayashi

ファイルのバージョン履歴を表示させたいが、「サーバーエラー　ファイルのバージョンを取得できませんでした。」のメッセージが出現し、バージョン履歴が確認できず、旧バージョンに戻すことができません。

ブラウザのキャッシュ・cookieクリア、chromeブラウザ・edgeブラウザでも同様症状となっております。

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  • Rona

    Hi Yuta,

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

    Thanks for posting!

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  • 阿部 皓一

    I am experiencing the same issue at this moment. I am not sure if this is something that can be resolved through this forum, or if I should take a more direct approach.
    Below is the content from Yuta’s message, translated into English:

    I am trying to view the version history of a file, but I encounter the following error message:
    "Server error." as red ,
    and "Unable to retrieve the file versions." 

    As a result, I cannot view the version history or restore the file to a previous version.

    I have already tried clearing my browser cache and cookies, and tested with both Chrome and Edge browsers, but the same issue persists.

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  • 阿部 皓一

    Rona

    Hi Rona!  Thank you for your guidance.
    About the my post, if you can mention it, could you check the issue?
    If it is an effort for improvement, we shall endeavour to assist as much as possible!

    Background: Our customers are considering this service is enough or not for sharing files. They cannot determine to adupt it if any issue remain.

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