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3 comments

Date Votes
  • Box User

    No actual person to try and get ahold of just, "post in the community and we'll get there eventually" like my God at least throw out the AI bots and have them run me in circles until someone's actually available

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    I've investigated our email server logs and your email address is not on our bounce or suppression list. 
     

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

    Please make sure that your email client is not blocking emails from 

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

    Thanks for posting! 

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  • Box User

    See that's the things though it wasn't for this email it's for a different email hence while I was trying to talk to someone over email not a forum

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