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BOX Drive’s file size in pc

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TT

Dear all,
I have been using BOX Business as my contracted and designated service, and have been installing and using BOX Drive since yesterday in order to increase the free space on my PC.
However, the file size is not decreasing at all. Each file is marked with a cloud, but there is no change at all when compared to the size of the Original Data before it was uploaded to the BOX and synchronized with the BOX Drive on the PC.
Is this problem something that time will solve? Or is there some special setting that needs to be done?

Best,　BOX newbie

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  • michs stdf

    The cloud icon indicates your files LHIProviderPortal are synced, but they may not be fully uploaded yet. Review Box Drive settings, ensure "Local caching" is enabled, and monitor upload activity. If the issue persists, contact Box Support for assistance.

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  • TT

    Thank you very much for your prompt reply on this.
    Will do your advice accordingly.
    Best, TT

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  • Ann

    Hi TT,

    Welcome to the Box Community.

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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