BOX Reporting out of Space

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January 20, 2025 15:37

Hello

Insights is reporting that my 10MB used up, mainly by file type "other". I have used a fraction of my allocation. Could you investigate and reset the usage

Many Thanks

Hill Rise

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1 comment

Ann

January 20, 2025 20:49
Hi Hill Rise,

Welcome to Box Community.

Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hours, please inform me and we will investigate further.

For reference, you can visit this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!

Best,
Ann
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