Files have disappeared
AnsweredI logged into my Box account today and it looks like all of my files and folders have disappeared. Can someone please help?
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Hi Fred,
Welcome to Box community.
Have you already checked your account's trash if the missing files/folders are there?
You can filter content by items you own, or by items you’ve deleted. To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow. Then click the option you want.
- The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.
- The Items I own filter displays all deleted items you own, regardless of who deleted the item.
Tip: Filtering by Items I Own is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.
If you cannot find the missing items in the trash, is there a chance that the missing folder(s) is owned by another individual? It is possible that you were removed as a collaborator, which might explain why the shared folders are no longer visible in your account. If this situation applies to you, I suggest contacting the owner and request to send you another invitation as a collaborator.
I hope this helps. Thank you for posting!
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