Desktop Drive File Lost

I have an excel file that I was saving directly into my Box Drive through the desktop app on my Microsoft computer. I was having issues syncing my Box Drive with Box Online (i.e., files seemed to be saving locally but not uploading to the online cloud). To fix this I tried updating my Box App on my computer. Now it seems that I have lost a file that I was working on - it is no longer in my file explorer/desktop Box Drive, and it did not upload to the online version of box. It still comes up in my recent workbooks in excel, but when I try to open it, it says the file couldn't be found. Is it possible to recover this file from somewhere? I have tried looking in the app data for excel, and it's not there. Really hoping that I can find it in Box somehow...

Ann

January 20, 2025 22:29

Hi Lucy,

Welcome to the Box Community.

It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

Best,
Ann

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