Storage Space Not Releasing After File Deletion
AnsweredDear Box Support Team,
I am experiencing an issue with my Box storage space. Despite deleting files from the trash bin and removing unnecessary files from my account, the storage space is not being released. As a result, I am unable to sync new files.
Specifically:
- I have permanently deleted files from the trash
- I have removed unnecessary files from my folders
- I have waited several hours, but the storage space remains unchanged
- I am unable to upload or sync new files due to insufficient storage space
Could you please help investigate why the storage space is not being freed up after deletions? I would greatly appreciate your assistance in resolving this issue.
Takatoshi Hasegawa
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Hi Takatoshi,
Welcome to Box Community and glad to assist!
Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.To find out more, please visit the following articles,
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