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I need to change my account email address but Box complains it is unvalidated

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Tim Romano

I am going to be closing down the domain I used when I first created my Box account, and need to edit the email address associated with that domain which I used when setting up my Box admin account.  I understand that I need to add a new email address and then make it the default, but Box won't let me add the new address and tells me it is unvalidated.  How do I validate it?

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  • Rona

    Hi Tim,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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