Can't Add External Collaborator

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Sandhills Church

• January 27, 2025 21:01

I am trying to invite our board treasurer as an external collaborator within our Enterprise account, but system is telling me it won't work. I have done this plenty of times before with external collaborators with all kinds of email addresses. I do see where our folder settings say "restrict collaboration to within the company" but it is greyed out so I cannot change it, and also, I already have other external collaborators on this same folder so how was I able to invite them but not this new one? Please help.

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  Rona

  • January 30, 2025 19:42

  Hi there,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know if you need further assistance. 

  We'd love to further assist!

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