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Being asked for 2FA but have not set up in account

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Justin Elvins

My colleague is being asked for 2FA code from Authenticator app, but no authenticator account was set up for this Box account. We have a business subscription, so we have not set it up in the account as not available unless enterprise level.  Can support please help reset and provide the next steps to access the account?

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  • Rona
    Hi Justin, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know if you need help from the forum. 

    We'd love to further assist! 

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