Disable 2 factor authentication

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Miho Shioda

• February 13, 2025 00:32
• Edited

Two-factor authentication that was not set up has been enabled, and I can no longer log in. 
I don't have a backup code.
Please disable two-factor authentication.
*Since I cannot log in to BOX, I am raising this ticket on your behalf.

•    The last date your account was successfully logged in to
　→don't know
•    The date of account creation
　→don't know
•    Primary email address on file for the account
　<personal information-redacted>
•    Specific names of one or more files associated with the account (owned or collaborated)
　→Add file

0

• 

  Rona

  • February 12, 2025 22:13

  Hi Miho,

  Welcome to Box Community and glad to assist!

  We advise to have the affected user to create a new ticket via this link.

  Thanks for posting! 

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• 

  Miho Shioda

  • February 13, 2025 00:33

  Thanks.

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