Unable to create a new password.

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Christian Salerno

• February 18, 2025 14:29

Hello Support,

   I am unable to create a new password for my account. It's needed so I can receive files from a client.

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• 

  Rona

  • February 18, 2025 19:56
  • Edited

  Hi Christian,

  Welcome to Box Community and glad to assist!

  You can setup your password through password reset: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Thanks for posting!

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