2FA Reset

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Yates, Drew -ND

• February 19, 2025 07:51

Hello

 

My account has been locked out because my phone number has been changed and I cannot reset my 2FA:

 

<personal information-redacted>

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  Rona

  • February 19, 2025 22:00

  Hi Drew, 

  Welcome to Box Community and glad to assist! 

  The user should contact Box Support directly in order to address his/her 2FA issue. 

  Thanks for posting! 

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  Yates, Drew -ND

  • February 19, 2025 22:25

  They tried reaching out directly, but then it required them to type in 2FA to log in to be able to post a comment on the support channel. How can he do it if he can't authorize his 2FA?

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